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Remedy Knowledge Management 8.x: Fundamentals for Administrators (ASP)

Note: This course was formerly titled, BMC Remedy Knowledge Management 8.x: Administering

BMC Remedy Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides Service Desk Analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.

In this ASP training, participants will become familiarized with the administration of BMC Remedy Knowledge Management. This course combines an eBook with laboratory exercises to guide participants through configuration options, foundation data, application permission model, and troubleshooting techniques.

All Assisted Self-paced courses can also be delivered as private, instructor-led courses dedicated to a single customer. Please contact your Education Sales Rep or education@bmc.com for information on this option.

Major release:

Remedy ITSM 8.x

Good for:

Administrators

Course Delivery:

Assisted Self-Paced | 16.00 horas

Course Modules

  • Configurations
    • Assignments and Approvals
    • Application Configurations
    • Notifications

New to Assisted Self-Paced Learning?

Download our ASP Program Guide

New to Assisted Self-Paced?

Download ASP Infographic