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Manage and broker incidents and changes directly between BMC Helix Remedy and leading third-party cloud service providers

  • Collaborative, automated incident brokering across multi-cloud service providers including AWS and Salesforce Service Cloud
  • Out-of-the-box integration with DevOps tools such as Jira
  • Insight-driven reporting dashboards for enhanced productivity

Enables multi-cloud, multi-provider incident brokering

Get better service from your multi-cloud service providers

Service Desk Agent
  • Manage tickets across multiple cloud providers in one integrated service desk
  • Directly collaborate with multi-cloud providers to efficiently troubleshoot and resolve issues
  • Proactively inform employees of planned service outages via federated calendar

Ensure cloud services are operating and delivering to expectations

Service Desk Agent
  • Monitor cloud services to ensure they are delivered to the parameters of your service level agreement
  • Deliver operational efficiency when addressing and mitigating issues/requests
  • Provide an integrated service desk that shields agents from the complexities of cloud services management systems

Resolve incidents directly in Jira

DevOps Manager
  • Enable Remedy incident to JIRA Defect/User Story logging and incident tracking
  • Enable JIRA User Story to Remedy change updates and commentary/resolution
  • Associate multiple JIRA User Stories with Remedy incidents
“Every cloud provider has their own integration technology and it’s challenging.” — U.S. healthcare company

Getting started with BMC Helix Multi-Cloud Service Management is easy