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BMC

Multibillion dollar insurance provider cuts batch service requests by over 60%

60% less

ad hoc work

24x7

submissions via self-service

181,000+

businesses served

Video: Control-M Customer Testimonial: Unum Insurance Automates Service Delivery (2:00)

Unum is a leading provider of financial protection benefits in the workplace, serving more than 180,000 businesses in the U.S. and U.K. Unum's IT operations group was handling hundreds of requests monthly for ad hoc workflows to be scheduled by various internal groups. As part of a business-critical transformation of its data center, Unum wanted to empower internal users to run and monitor their own job requests. With Control-M Self Service, developers submit workflows through a fully controlled and audited self-service catalog. Developers and business users can now check the status of their workflows at anytime from anywhere via a web interface. When developers need to fix an issue with jobs in their workflows, they can view output and logs from the same interface. Control-M Self Service has increased the efficiency and productivity of IT operations as well as developers, and business users are no longer limited to submitting requests during normal business hours. For more information on Control-M Self Service, please visit http://www.bmc.com/it-solutions/contr... About BMC: BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500. Connect with BMC: https://twitter.com/bmcsoftware/ https://www.facebook.com/bmcsoftware https://www.linkedin.com/company/bmc-... Keywords: BMC Software, Digital IT, ServiceNow, Digital Enterprise Management, CA Technologies, IT Service Management, ITSM, Information Technology, IT Automation, Software, SaaS, Cloud Computing, Fortune 500, Digital Technology, Tech, Cloud, Digital IT Management, IT Transformation, Control-M, Control-M BMC

Business Challenge

Unum is a leading provider of financial protection benefits in the workplace, serving more than 181,000 businesses in the U.S. and U.K. Unum's IT operations group was handling hundreds of requests monthly for ad hoc workflows to be scheduled by various internal groups. As part of a business-critical transformation of its data center, Unum wanted to empower internal users to run and monitor their own job requests.

BMC Solution

With Control-M Self Service, developers submit workflows through a fully controlled and audited self-service catalog. Developers and business users can now check the status of their workflows at anytime from anywhere via a web interface. When developers need to fix an issue with jobs in their workflows, they can view output and logs from the same interface.

Business Impact

Control-M Self Service has increased the efficiency and productivity of IT operations as well as developers, and business users are no longer limited to submitting requests during normal business hours.

  • Instead of spending time creating and submitting request tickets, workflow owners simply point and click in the service catalog.
  • Self-service has reduced ad hoc work requests to the IT operations team by more than 60%.
  • Developers and business users no longer have to wait for operations to process request tickets, so they are able to get their jobs done faster.

“We’re in the process of transforming our mainframe operations. We’re trying to automate as much as possible, and Control-M Self Service really fits in with that vision.”

— Tracey Prendergast, Operations Manager, Unum

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