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BMC

ITIL® V3: Executive Overview

What better way to understand the value that implementation of the IT Infrastructure Library® (ITIL®) best practices can bring to your organization than to experience it firsthand? This class utilizes a unique combination of executive level lecture and participative simulation to help attendees appreciate the value of the ITIL process framework.

ITIL is fast becoming the standard in the industry for planning, provisioning, and support of IT services. Companies use ITIL best practices to enable their people, processes, and technologies to be more effective, efficient, and economical in the delivery and support of business services to customers and users. ITIL helps today’s companies realize the overall goal of ITSM – IT Service Management and Business Service Management, which is to integrate business objectives with IT.

This course gives participants the opportunity to experience ITIL in action, utilizing KOLB experiential learning through a business simulation. The simulation is based upon a business most people are aware of, an Airport with services underpinned by IT such as radar, control tower, etc. This class is a great team-building activity for awareness and at the same time a great way to experience the power of Business and IT alignment firsthand.

Note: This course is only available as a Private offering.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

Major release:

ITIL 3.x

Good for:

IT Executives

Course Delivery:

Instructor Led | 4.00 horas

Course Modules

  • Execution of ITIL
    • Benefits of implementing ITIL
    • ITIL management in the IT environment
    • ITIL Lifecycle dynamics
    • Blueprint for BSM in the IT environment