Remedy Change Management 8.0: Using (WBT)
In this online course, students are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. Students learn how to perform various tasks from these roles: requester, change coordinator, change or task implementer, change manager, release coordinator, and approver.
Major release:
BMC Helix ITSM 8.x
Good for:
Administrators, Users
Course Delivery:
Self Paced | 4.00 horas
Course Modules
-
Introduction To Change Management
- Identifying ITSM Applications
- Change and Release Management Roles
- Change Management Process and Lifecycle
- Release Management Process
-
Navigating The Consoles
- Accessing the Applications
- Navigating the Change Management Console
- Navigating the Release Management Console
- Social Networking Overview
-
Overview And Requester Consoles
- Overview Console
- Requester Console
-
Creating Change Requests
- Change Procedures Overview
- Creating Change Requests
- Assigning Change Requests
-
Planning And Approving Changes
- Change Procedures Overview
- Planning a Change Request
- Approving a Change Request
-
Processing Change Requests
- Change Procedures Overview
- Searching for Change Requests
- Working with Tasks
- Processing and Closing Changes
-
Working With Releases
- Release Procedures and Lifecycle Overview
- Creating a Release
- Working with Activities
- Processing and Closing Releases
-
Using Common Features
- Working with Reports and Flashboards
- Supplemental Features