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Remedy Knowledge Management 8.x: Using (WBT)

BMC Remedy Knowledge Management 8.1.01 provides advanced knowledge management for extending the effectiveness and value of BMC Remedy IT Service Management applications, primarily BMC Remedy Incident Management and BMC Remedy Problem Management.

The BMC Remedy Knowledge Management 8.x: Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using BMC Remedy Knowledge Management v8.1.01.

Major release:

BMC Helix ITSM 8.x

Good for:

Administrators, Users

Course Delivery:

Self Paced | 2.00 horas

Course Modules

  • Knowledge Management – Overview
    • Introduction to knowledge management
    • Introduction to BMC Remedy Knowledge Management
    • BMC Remedy Knowledge Management architecture
    • Knowledge Consumerization
    • Online documentation and community improvements
  • Working With Knowledge Articles
    • Managing update requests, relationships, feedback, and assignment
    • Managing article visibility, revisions, history, and authoring notes
    • Working with the Functions section
    • Working with reports