Remedy Problem Management 9.0: Overview (WBT)
The BMC Remedy Problem Management 9.0: Overview course provides you with the basic understanding of the Problem Management process. In addition to this, it gives you a glimpse of how Problem Management forms a part of the complete IT Service Management Suite. In addition, it familiarizes you with the different consoles that are used in the Problem Management processes.
Major release:
BMC Helix ITSM 9.x
Good for:
Users
Course Delivery:
Self Paced | 0.50 horas
Course Modules
-
Introduction to Problem Management
- Components, terminology, and purpose of BMC Remedy IT Service Management Suite
- BMC Remedy ITSM applications
- Problem Management as part of BMC Remedy Service Desk
- Benefits of Problem Management
- Problem Investigation Lifecycle
- Roles, responsibilities, and permissions related to BMC Remedy Problem Management
-
Accessing the Problem Console
- BMC Remedy Action Request System
- Functional elements of IT Home page
- Functional elements of Problem Console
- Other consoles integrated with Problem Management