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Get the Forrester report, “The Total Economic Impact™ of BMC Helix: Cost Savings and Business Benefits”

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Learn how organizations achieved 354% ROI with BMC Helix Cognitive Service Management

In a commissioned study, Forrester Consulting recently conducted an analysis of the cost savings and business benefits seen by enterprise organizations who migrated to BMC Helix. The study reveals significant financial benefits including:

  • 354% positive ROI over 3 years
  • 6-month payback period
  • 45% better service desk efficiency, saving $4.1M
  • $4M savings in improved end-user productivity
  • Benefits PV of $11M over 3 years
“The TEI methodology helps companies demonstrate, justify, and realize the tangible value of IT initiatives to both senior management and other key business stakeholders.” — Forrester: The Total Economic Impact of BMC Helix