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See which IT service management tools are ready to drive value today

Will AI transform the effectiveness, efficiency, and accuracy of I&O staff? Has the modernization of ITSM tools kept pace with evolving needs? What are the day-to-day benefits of IT service dependency mapping (SDM)? Read this Gartner report for a realistic evaluation of today’s ITSM tools and practices. Topics include:

  • In-depth analysis of 20+ ITSM innovations
  • Why each tool matters, who it’s right for, and what to watch out for
  • Balancing expectations against risk for a realistic roadmap

Gartner, Hype Cycle for ITSM, 2021, Siddharth Shetty, Keith Andes, 21 July 2021

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