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Gartner®: Meet the changing I&O needs of your business

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Learn which capabilities matter most—and who can help you address them

In an unpredictable world, an agile and innovative I&O organization can help your business stay at the leading edge. In these reports, Gartner® identifies the most important IT service management capabilities today, evaluates 11 top ITSM vendors, and provides strategic guidance to position your company for success moving forward. Download the complete 2-report bundle to:

  • Learn who are recognized in the Leaders Quadrant of the “Magic Quadrant for IT Service Management Tools” ITSM in 2021
  • Find the vendor who best fits your ITSM maturity level and roadmap in “Critical Capabilities for IT Service Management Tools”


Gartner®, Magic Quadrant for IT Service Management Tools, By Rich Doheny, Keith Andes, Chris Matchett, Published 30 August 2021
Gartner®, Critical Capabilities for IT Service Management Tools, By Rich Doheny, Keith Andes, Chris Matchett, Published 31 August 2021.
Gartner® and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner® does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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