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BMC Helix Business Workflows empowers HR leaders to manage, automate, and scale service delivery to drive peak efficiency.

Create a transformative employee experience

  • Powerful, scalable, flexible platform: A single platform to create, manage, and audit HR workflows, processes, and tasks
  • Workflow creation: Build workflows to streamline processes and automate tasks without the need to write code or or go to IT
  • Intelligent automation: Turn common HR requests and transactions into repeatable processes and automatically apply templates and categorize cases to eliminate manual work
  • BMC Helix Virtual Agent: Specialized for HR, our chatbot recognizes natural-language HR requests for an immersive user experience
  • Easy case creation: Formless case creation makes it easy to create cases using natural language
HR Service Delivery Employee Verification

Transform HR service delivery with intelligent service management

Streamline HR processes and standards with built-in best practices and content

HR Service Delivery Case Templates

BMC Helix Business Workflows provides rich HR content with ready-to-use HR cases, tasks, emails, documents, and notifications, including all these and more:

  • New Hire Onboarding
  • Compliance and Ethics: Misconduct
  • Maternity Leave Request
  • Employee Exit Process
  • Spot Bonus Request
  • Gym Reimbursement
  • Visa Letter Request

BMC Helix Business Workflows provides ready-to-use reports out-of-the-box as well as easily designed custom reports

HR Service Delivery Case Dashboard
  • Case reports: Case managers can monitor case performance, agent workload, service target status, and more
  • Knowledge reports: Agents can view details about a knowledge article including author, status, support group, and assignee
  • Service Level Management reports: Agents can monitor progress by case

Intuitive and intelligent, consumer-like experiences help organizations step into the future of work

Unmatched Employee Experience
  • Device agnostic and responsive design: Sleek and responsive interface optimized across any device provides a consumer-like shopping experience for employees
  • Single service catalog across your organization: Eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog
  • Drag-and-drop homepage design: Support friendly user experiences with a highly configurable, modular design
  • Workflow automation: Decrease level-one ticket costs by deflecting routine help desk calls

Experience better HR service delivery

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Find out how we help transform HR

Contact BMC Sales