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TrueSight puede reducir los costes de las auditorías de las bases de datos, la red y el servidor hasta en un 25 %; reducir el MTTR (tiempo promedio de resolución) de los problemas de servicio comunes hasta en un 35 % y disminuir el trabajo manual en un 90 %.

 

Automatice los procesos de TI para acelerar la entrega de servicios y, a la vez, reducir los costes

  • Automatización de procesos de TI (ITPA): Ejecute procesos estándar a través de flujos de trabajo automatizados para reducir la intervención manual y mejorar la consistencia
  • Despliegue en contenedores: Para una escalabilidad, portabilidad y rentabilidad rápida flexibles
  • Contenido predefinido: Miles de flujos predefinidos permiten la creación rápida de casos de uso de automatización personalizada
  • Diseño gráfico: Cree y mantenga flujos de trabajo a través de un estudio de desarrollo gráfico
  • Conectividad de la aplicación:Amplia gama de adaptadores para simplificar la integración con varias interfaces tecnológicas
  • Escala y rendimiento: Se ha creado sobre una arquitectura basada en cuadrículas como una aplicación sin estado para facilitar la escalación y mejorar el rendimiento

Cómo funciona

Iniciar demostración

Tome el camino a la automatización

Comuníquese con un representante de ventas de BMC

Cuatro formas en las que TrueSight Orchestration le ofrece una ventaja competitiva

Stop chasing routine events—automate resolution

event-automation

High volumes of system, network, and application events can bog down your operations team with recurring problems. TrueSight Orchestration automates the resolution of recurring events that have standard remediation processes. TrueSight Orchestration works with TrueSight Operations Management and other event management solutions to take IT Operations from incident response to automated, proactive problem management.

  • Use the machine learning capabilities in TrueSight Operations to identify automation candidates
  • Get a holistic view into the health and security of your IT infrastructure including security events
  • Validate an event or fault, create an incident and change ticket, automatically execute remediation, and close out change record
  • Accelerate MTTR while reducing human error and support costs
  • Improve employee morale by reducing repetitive work
  • Support collaborative development in GitHub and the BMC Community

Simplify process compliance without administrative burden

Simplify process compliance without administrative burden

Servers are updated frequently with patches and configuration changes to improve performance or close security vulnerabilities. Each of these changes must be tested, approved, and documented. TrueSight Orchestration works with TrueSight Automation for Servers, and TrueSight Automation for Networks to automate process compliance while reducing labor cost and errors.

  • Create incidents and change requests automatically
  • Automatically execute remediation and close out change records
  • Create audit-ready, traceable processes to prove compliance
  • Reduce application downtime from unplanned changes

Deliver IT services faster, without manual touch

Deliver IT services faster, without manual touch

Organizations are modernizing their service desk operations with mobile access and newer web interfaces. However, each call to the service desk requires human interaction, even for routine, repeatable tasks. TrueSight Orchestration works with BMC Helix ITSM and other service desks to automate fulfillment of self-service requests.

  • Shift from costly Level 1 and Level 2 support to self-service automated fulfillment, such as for account unlock, password reset, access to systems and applications, and employee onboarding
  • Integrate with leading service management software for process approval and compliance
  • Save money and time by automating manual service desk processes
  • Improve quality of service and customer satisfaction with consistent results

Consolidate data faster and easier by eliminating resource-intensive customization

Deliver IT services faster, without manual touch

Integrating your service desk data internally and with partners helps foster communication, speed problem resolution, and improve customer satisfaction. The VIPCON E-Bonding Runbook accelerates integrations with partner and internal service desk systems so that you can focus on delivering superior customer service.

  • Rapidly create configurable high-performance interfaces with out-of-the-box integration
  • Integrate VIPCON E-Bonding Runbook with Remedy Service Management Suite and third-party service desks
  • Standard, reusable interfaces

Getting started with TrueSight Orchestration is easy