Streamline your service desk with ITIL®-based ITSM built on Salesforce cloud. Slash wait times, improve first-call resolution, and boost agent productivity right out of the box.
Trials are available by User Roles†
- Change Manager - controls the lifecycle of all changes and implements changes with minimum disruption to IT services. Trial content includes: change management, release management, dashboard and analytics.
- IT/Shared Service Manager - ensures services are delivered in accordance with agreed upon business requirements. Trial content includes: self-service, service catalog, mobile apps for IT, knowledge management.
- IT Manager - monitors the organization's operational requirements, researches technology solutions, and builds the most cost-effective and efficient system. Trial content includes: IT best practices, service level management, dashboard and analytics.
- User Services Manager - delivers technology and services that enable IT customers to research and resolve issues on their own. Trial content includes: social collaboration, mobile apps, surveys, self-service, dashboard and analytics.
† This helps us deliver the best experience based on your job role. You can access all trial material at any time if interested.