Enterprises seek intelligent, cognitive service management solutions for sustainable success. How enterprises manage and fulfill service requests is no longer limited to IT or IT Service Management (ITSM). Enterprise Service Management (ESM) is gaining significant traction in extending appropriate ITSM technologies to non-IT lines of business. How can ESM benefit enterprises and across which lines of business? What ITSM practices are relevant to ESM, and which are not?
In this on-demand webinar, you will:
Deliver enterprise service management that benefits your employees, lines of business—and bottom line. Watch the webinar now.