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Help & Support
See our product support options
General inquiries and locations
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Delivering a world-class customer support experience is essential, but at BMC that is just the beginning. We have a robust approach that drives improvement in service and solution adoption via a seamless customer experience. Customers can use any of our support solutions at any time.
Enhancing the Customer Support Experience
Self-Help
Our self-help tools grant you instant access to the solutions you need
Technology-powered Support
Tools to help you
Base Level Support
Our Base Level support offerings come with your purchase of BMC on-premises, SaaS, and mainframe products. These basic offerings include:
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Comprehensive support 24 hours a day, 7 days a week
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Support via web or phone for all Severity issues
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Bug fixes, patches, and workarounds
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New product releases