BMC Software Privacy Notice for California Residents
This supplemental policy addresses the obligations set forth in the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
BMC, through the Website and from other sources, collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device (“personal information”). Specifically, BMC collects, and has collected within the last twelve (12) months, the following categories of personal information from its consumers: (1) identifiers (e.g., real names, aliases, addresses, personal identifiers, online identifiers, IP addresses, email addresses, account names, etc.); (2) internet or other similar network activity (e.g., browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement); and (3) professional or employment-related information, to the extent you apply for positions on our website.
For purposes of this Privacy Notice, personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
The CCPA also excludes health information covered by HIPAA, and personal information covered by federal statutes like the FCRA, GLBA, and the DPPA from within its scope.
Use of Personal Information
For example, if you provide personal information to us directly online, or through email messages, relating to inquiries about products, ordering products, requests for support or services, or downloading products, we will use the information to engage in and process transactions with you, to respond to your inquiries and requests, to provide information on BMC products and services, to provide information on BMC's partners offering BMC's services and products, and to provide customer support activities.
Sharing Personal Information
BMC does disclose the following categories of personal information to its service providers, distributors, resellers, and other partners for a business purposes and has done so within the last twelve (12) months: (1) Identifiers; (2) Commercial information; (3) Internet or other similar network activity; and (4) Professional or employment-related information.
Your Rights and Choices
You have the right to request that BMC disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose the following information to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we disclosed your personal information for a business purpose, a list disclosing:
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You also have the right to request that BMC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to fulfil the terms of our contract with you or if we’re entitled to retain the information under one of the applicable exceptions under the CCPA.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Calling us at 1-800-537-1813
- Sending us an email to: email@example.com
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance .
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
BMC will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services; charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; provide you a different level or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.