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BMC

Raymond James Financial manages $500B in customer assets with optimized workload automation

42%

more job executions

2MM

job executions per month

96%

faster audit prep

Video: Raymond James Financial Stays Competitive With Control-M (1:44)

With client assets of over $500 billion, Raymond James Financial employs over 6,500 advisors to provide financial services and investment strategy to nearly 2.7 million customers worldwide. By ensuring availability for required applications,

Control-M enables Raymond James financial advisors to remain competitive and to provide the best service to customers. Raymond James has seen a 67% increase in job executions in one month, and with the help of Control-M, the company can continue to support rapid growth and provide deep insight into application performance, 24X7, every day of the year. To learn more about Control-M, please visit bmc.com/control-m.

About BMC:

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 15,000 customers worldwide including 82 percent of the Fortune 500.

Keywords: BMC Software, Digital IT, ServiceNow, Digital Enterprise Management, CA Technologies, IT Service Management, ITSM, Information Technology, IT Automation, Software, SaaS, Cloud Computing, Fortune 500, Digital Technology, Tech, Cloud, Digital IT Management, IT Transformation, BMC Workload Automation, Workload Automation, Control-M

Business Challenge

Since its inception in 1962 as a regional investment and financial planning services provider, Raymond James Financial, Inc. (RJF) has become a leading international financial services firm with over $500 billion of assets under administration. Raymond James has more than 6,500 financial advisors serving nearly 2.7 million client accounts in more than 2,600 locations worldwide. Over the past 10 years, exceptional growth and the emergence of digital and mobile technologies have increased the importance of RJF’s IT organization getting things done faster. The workload engineering team has embraced the need for speed by continuously improving nightly batch processes, ensuring that critical systems are ready for the start of every business day.

BMC Solution

Control-M is the workload engineering team’s primary tool for identifying bottlenecks and escalating and remediating issues that might delay batch processing.

Business Impact

Control-M manages jobs across complex interdependencies among hundreds of applications that access the company’s data warehouse and consolidated data store. Nightly processing ensures that senior management and financial advisors have the data they need to help clients with investment decisions.

  • Simplified monitoring, self-service, and predictive analytics helped IT absorb a 42% increase in monthly job executions in the past year.
  • Visual representation of job flows provides insight into interdependencies, enabling collaboration that drives efficiency and accelerates nightly processing.
  • Workload engineering consistently beats its aggressive SLAs, often having services available two hours earlier than expected.
  • Audit report preparation, which previously took two to three weeks, now only takes a few hours.

“With Control-M, we can look at applications across the enterprise, identify recurring issues and inefficiencies, and work with people across the organization to figure out how to make things better.”

— Chris Haynes, Manager of Workload Engineering, Raymond James Financial