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BMC

BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using (WBT)

BMC Helix ITSM - Knowledge Management 19.02 provides advanced knowledge management for extending the effectiveness and value of BMC Helix ITSM applications, primarily BMC Incident Management and BMC Problem Management.

The BMC Helix ITSM - Knowledge Management 19.x: Fundamentals Using course is fundamental for proper knowledge management. In this course, participants will learn vital knowledge management concepts and knowledge management best practices that will enable them to resolve issues quickly, accurately, and consistently. Participants will also learn how to successfully implement these best practices using BMC Helix ITSM - Knowledge Management v19.02.

Major release:

BMC Helix ITSM 19.x

Good for:

Administrators, Users

Course Delivery:

Self Paced | 2 horas

Course Modules

  • Module 1: Knowledge Management – Overview
    • Introduction to knowledge management
    • Introduction to BMC Knowledge Management
    • BMC Knowledge Management architecture
    • Knowledge consumerization
    • Online documentation and community improvements