Gain operational speed and productivity with cross-launching to other solutions deployed on the platform
Lower administrative costs with one central location across products to set up users, groups, and permissions, and manage user access
Gain deep insights and consistency with a centralized, expanded lake of shared data, databases, and reporting across service and operations solutions
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BMC Helix Platform is an open, scalable service and operations management solution that increases efficiency, productivity, and innovation.
A unified platform that automates and enables the work of service and operations teams
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Supports BMC Helix Solutions—Discovery, operations management, service management, continuous optimization, and delivery of omni-channel experiences for IT and lines of business
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Leverage a micro-services architecture to provide rich visualizations for expanded visibility and context, persona-based dashboards, centralized reporting, shared data, and cross-launch capability across the platform
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Hyperautomation workflow engine enables native configurable, automated workflows to be added to business processes which frees up resources and increases efficiency
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Extend, enhance, and customize solutions or services to deliver quality innovations, including integrations with industry-leading iPaaS to increase observability, usability, adaptability, scalability, and automation
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Flexible coding methods including no code, low code and pro code
Sneak peek: See how ServiceOps uses artificial intelligence to improve DevOps processes.
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“The key driver [for our investment in BMC Helix] is the customer service experience. Reducing errors or saving time is a side benefit. What we’re looking at is finding the best way to improve the experience and connect the user for fulfilment as efficiently as possible.”
Director of Service Management, Education
Connect service and operations teams with actionable insights
Connect service and operations teams with actionable insights
Unified Service and Operations Management
Dynamic Service Management
Intelligent Automation
Application Development
“A global telecommunications company consolidated nine applications into one platform with a consolidated IT and enterprise service desk and integrated IT operations platform. This eliminated mainframes and legacy technology and reduced its IT run rate by 49%.“
Director of Service Management, Education