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BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles you’ve come to appreciate from Remedy, enabling you to provide superior service management across multi-cloud environments that is intelligent and predictive.

Everything you need to deliver predictive, industry-leading service management

  • Enables proactive service resolution, providing the ability to monitor, service, and remediate events as they occur
  • Modern persona-based UX optimized across devices
  • BMC Helix Multi-Cloud Service Management for a seamless service experience across multi-cloud environments
  • Cognitive automation capabilities that transform the agent experience
  • Powerful, stunning reports and visualizations allowing data driven insights
  • Container deployment to run in any type of public cloud
  • Optimized for ITIL® 4
  • View all capabilities ›

Experience +45% service desk efficiency

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Talk to us about predictive ITSM

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Predictive, innovative, and intelligent service management

Deliver better, faster, and smarter service

Service Desk Manager

Service desk managers need to streamline service processes with an eye toward increased accuracy and cost efficiency. At the same time, a premium must be placed on delivering compelling end user experiences.

  • Scale support and reduce costs through cognitive capabilities
  • See higher user satisfaction through fast and accurate service resolutions
  • Increase employee productivity and engagement through great user experiences

IT transformation made easy through automation

Change Manager

As organizations focus on digital transformation, they require the ability to quickly release, update, and automate services to sustain growth. BMC Helix ITSM provides comprehensive and intuitive change management capabilities.

  • Data reconciled from disparate infrastructure sources (cloud, hybrid, and on-premises) powers service models
  • Out-of-the-box integration with ITOM solutions offers the service intelligence and automation needed to gain agility
  • Integration with event management enables enriched incident creation and faster service resolution
  • Change automation streamlines creation, approval, and implementation of change requests
  • Auto-suggestion of templates, knowledge articles, assets, and remote client management actions helps resolve issues quickly and accurately

Achieve seamless operation across multi-cloud use cases

IT Operations Manager

IT Operations Managers need to add and update services seamlessly while minimizing downtime and maximizing productivity. With BMC Helix ITSM you can:

  • Lower operating costs
  • Scale compute and capacity resources with containers
  • Minimize costs by operating in multiple clouds and managing together
  • Broker incidents, changes, and releases across cloud providers
  • Support an agile DevOps model through integration with tools such as Jira

Intelligent, modern service management delivering 354% ROI for the enterprise

CIO

Business leaders must continually deliver value to the business. They must also provide a consumer-like experience in the workplace to satisfy the increasing demands of a technologically-savvy employee base. Lastly, they must drive innovation to transform the business—all while reducing costs and increasing efficiencies. With BMC Helix ITSM you can:

  • Rapidly deliver desired business outcomes
  • Lower business execution risk
  • Modernize the user experience

Getting started with BMC Helix ITSM is easy