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Every industry is under competitive pressure to provide services across multi-cloud, multi-device, and multi-channel environments with accuracy, speed, and at the lowest cost. BMC’s cognitive service management solutions help enterprises succeed now and in the future.

Enjoy predictive, innovative, and intelligent service management

  • Predictive service management across multi-cloud environments
  • Cognitive capabilities to improve the accuracy and speed of service ticket resolution
  • Self-service enabled through omni-channel conversational experiences to improve user productivity
  • Out-of-the-box integrations with leading agile DevOps solutions
  • Automated discovery and dependency mapping to build a holistic view of data center assets, multi-cloud services, and their relationships

What a multi-cloud approach to service management can mean

304 percent ROI with BMC Helix Remedy1
30 percent service desk productivity improvement2
78 percent of IT decision-makers expect to apply artificial intelligence in their multi-cloud strategies3

Forrester TEI Report;    3BMC Multi-Cloud Survey

3 paths to service management excellence

Enable predictive ITSM across multi-cloud environments

Service Desk Transformation

Service management becomes predictive with automation, enabling faster and more accurate service while reducing cost.

  • Cognitive automation helps deliver service at the highest speed
  • Operational efficiency through containers delivers speed and agility
  • Cost savings are recognized through flexibility
  • Scalability of operations reduces infrastructure and personnel costs
Try BMC Helix Remedy Learn more

Dynamically discover assets and model services

Service Awareness

BMC Helix Discovery creates a dynamic, holistic view of data center and multi-cloud assets, and their relationships, giving you crucial visibility into how the infrastructure supports the business. It provides a trusted foundation for building application maps that enable digital transformation to be more aware, secure, and cost transparent.

  • Start mapping from any piece of information—multi-cloud, software, hardware, network, storage.
  • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud.
  • Offer the broadest coverage for data center and multi-cloud assets to ensure discovery of every component in your environment.
  • Empower security operations to perform essential prevention and detection.
Try BMC Helix Discovery Learn more

Automate IT service delivery

Service Operations

Identify servers that could be back door entry points on-premises or in the multi-cloud

  • Detection: Proactive detection of potential service interruption with contextual routing and data to enable faster restoration of service.
  • Prioritization: Service-aware prioritization of events, collection of diagnostic and enrichment data and lifecycle management of incidents created from events
  • Resolution: Orchestrate and automate infrastructure changes to allow fast-fixes and rapid deployments.
Try TrueSight Operations Management Learn more

Talk to a service management expert