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BMC AR System 20.x: Fundamentals Developing - Part 1

BMC Action Request (AR) System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. It enables you to automate business processes without learning a programming language or using complex development tools.

A BMC AR System application is a tool that you create to track data, processes, and issues. An application is an entity that consists of forms, workflow, and related objects that you have created in BMC Remedy AR System server. This course combines classroom instruction with laboratory exercises to guide students through basic development using Developer Studio. The lab exercises contain scenarios that simulate real world requirements.

By the end of the course, the student will have built deployable applications, forms, and workflow.

IMPORTANT: Included in this course is the examination BMC Certified Associate: AR System 20.x for Developers Online Exam. Taking the exam and pursuing certification is optional, however all students enrolled in the BMC AR System 20.x: Fundamentals Developing – Part 1 course are automatically enrolled in the exam. You will have one attempt to pass the exam. No retakes will be offered. Those who pass will receive the title of BMC Certified Associate: AR System 20.x Developer.

Major release:

BMC Helix ITSM 20.x

Good for:


Course Delivery:

Instructor-Led Training (ILT) | 32 horas

Course Modules

  • Developer Studio
    • Developer Studio Preferences
    • Create objects
    • Search for objects
    • Change modes
    • Custom and origin objects
    • Overlay options
  • Controlling Access
    • Create Users
    • Create Groups
    • Create Roles
    • Grant permissions to forms, fields and active links
    • Set dynamic permission for parent groups
  • Creating Applications
    • Create an application object
    • Describe application properties
    • Create custom application states
    • Export object definition files
    • Record associations and Named Lists
  • Forms
    • Form types
    • Create and manage views
    • Form definitions
    • Association object and archiving
  • Fields
    • Types of fields
    • Create and manage fields
    • Actions related to fields
    • Organize and align fields on a form
  • Developing Workflow
    • Understand the difference between an active link, filter and escalation
    • Workflow actions
    • Create, rename, and delete workflow objects
    • Assign permissions to workflow objects
    • Workflow logs
    • Event Navigator
    • Workflow Execution Viewer
  • Active Links
    • Common actions used in active links
    • Execution options
    • Push and commit action
    • Dynamic set field action
    • Dynamic push field action
    • Workflow to send an event
    • Workflow to exit an application
  • Filters
    • Execution options
    • Transaction and database values
    • Filter Phases
    • Filter logs
  • Menus
    • Character menu
    • File menu
    • Search menu (including content sensitive)
    • SQL menu
    • Data Dictionary