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BMC Helix Business Workflows 21.x: Fundamentals Administering - Part 1 (SPT)
BMC Helix Business Workflows is a cloud-native case management application for all lines of business. It provides services to employees in a scalable, managed, and automated way. Built on BMC Helix Innovation Studio, it provides the ability to create automated workflows without writing code and tailor the user interface to meet the organization's need.
In this course, you will learn about the basic concepts of BMC Helix Business Workflows. You will also learn about configuring a line of Business cases, and templates. In addition to this, you will understand how to use BMC Helix Digital Workplace Catalog Service Requests to automatically create cases. You will also learn about questionnaires, dynamic case fields, implementing business processes.
IMPORTANT: This Self-Paced Training (SPT) course contains only a course instructor video that includes a demonstration of recorded lab exercises.
This course offers closed captioning in five additional languages: French, Spanish, Deutsch, Portuguese and Italian. The multi-lingual closed captioning is generated using artificial intelligence (AI) and machine translation so that more customers can benefit from our courses.
Major release:
BMC Helix Business Workflows 21.x
Recommended Prerequisites:
Good for:
Administrators, Consultant
Course Delivery:
SPT | 24 horas
Course Modules
Module 1: Getting Started with BMC Helix Business Workflows
Module 2: Configuring a Line of Business
Module 3: Foundation Data and Data Access Model
Module 4: Managing Cases and Tasks
Module 5: Automatic Case Creation via BMC Helix Digital Workplace Catalog Service Requests
Module 6: Configuring Approvals
Course Modules
Module 1: Getting Started with BMC Helix Business Workflows
Module 2: Configuring a Line of Business
Module 3: Foundation Data and Data Access Model
Module 4: Managing Cases and Tasks
Module 5: Automatic Case Creation via BMC Helix Digital Workplace Catalog Service Requests
Module 6: Configuring Approvals