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BMC Helix CMDB 22.x: Fundamentals Administering - Part 2 (ASP)

BMC Helix CMDB provides a complete, accurate, and up-to-date view of the people, technologies, and services that make up your business and IT environments. A rich, centralized representation of services helps you plan, deliver, operate, govern, and assign priorities to business services.

The BMC Helix CMDB 22.x: Fundamentals Administering - Part 2 (ASP) course teaches students about what makes a Configuration Management Database (CMDB) useful to the business, how to configure the CMDB, and how to perform routine administrative and maintenance tasks.

This course is focused on learning how the CMDB is used by key IT Service Management functions, such as Asset, Incident, and Change Management. Students will learn how to configure their environment to meet the requirements of CMDB consumers in the business. Additionally, this course covers the routine administration and maintenance of the CMDB. After attending this course, you will be able to maximize the use of the out-of-the-box functionality of BMC Helix CMDB.

This course offers closed captioning in four additional languages: French, Spanish, Deutsch and Portuguese. The multi-lingual closed captioning is generated using artificial intelligence (AI) and machine translation so that more customers could benefit from our courses.

Major release:

BMC Helix CMDB 22.x

Good for:


Course Delivery:

Assisted Self Paced (ASP) | 40 horas

Course Modules

  • Module 2: Accessing and Navigating the CMDB UI
    • BMC Helix CMDB Portal
    • Using Quick Search and Advanced Search features
    • Using a Graph Search Query feature
    • Creating Filters in the new CMDB User Interface
    • Using Query Builder
    • Creating Filters
    • Creating and Modifying CIs
    • Creating and Modifying relationships
  • Module 3: Asset Management Console
    • Searching in Smart IT Asset Console
    • Creating CIs in Smart IT
    • Searching in the Mid-Tier Asset Console
    • Using the Data from Search Results
    • Managing My Searches
  • Module 5: Configuration Management and Common Data Model
    • BMC Helix CMDB 22.x Data Flow
    • Common Data Model
    • Review CDM, inheritance, superclass, and subclass
    • Class Manager
    • Migrating the CMDB Common Data Model (CDM) Definitions from Test to Production
    • Creating new classes and attributes
    • Enabling audit for classes and attributes
  • Module 6: Using CMDB User Interface
    • Permissions for BMC Helix CMDB Data Consumers
    • Accessing the new CMDB User Interface
    • Restricting Access to Data
    • Understand instance-level and datasetlevel permissions
    • Rebranding CMDB Portal
  • Module 7: Importing Data
    • Explain datasets
    • Dataset Configuration Console
    • Importing BMC Discovery Data
    • Importing Data Using the Atrium Integrator
    • Importing Data Using Atrium Integrator Spoon
    • Importing Data Using the Data Management Console
    • Migrating Configuration Job Definitions from Test to Production
    • Understanding cmdbdriver
  • Module 8: Normalizing Data
    • Normalization Jobs in the new CMDB UI
    • Normalization Engine features
    • Product Catalog
    • Cleaning up the Product Catalog
    • Populating the Product Catalog
    • Catalog Mapping
    • Exporting and importing normalization settings
    • Troubleshooting Plug-ins
  • Module 9: Reconciling Data
    • Purpose of reconciliation
    • Identify and merge reconciliation
    • Creating a reconciliation
    • Purge, Copy, Compare, Delete and Execute Reconciliation
    • Performing a manual reconciliation
  • Module 10: Federating Data
    • Federation concept
    • Federation methods
    • Use of Cross-Launch method
    • Configuring Cross-Launch Method of Federation
    • Use of Retrieve method
  • Module 13: Service Modeling
    • Service model
    • Dynamic Service Modeling
    • Steps to build a query for Dynamic Service Model
    • Impact Relationships
    • Various functions of Atrium Impact Simulator
    • TSOM integration with BMC Helix CMDB