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BMC

BMC Helix Digital Workplace 21.x: Fundamentals Using (WBT)

BMC Helix Digital Workplace offers two applications, BMC Helix Digital Workplace and BMC Helix Digital Workplace Catalog. The BMC Helix Digital Workplace displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. It also helps users find location maps, reserve meeting rooms, install software, upgrade equipment, and book appointments.

This course gives Digital Workplace users an overview of the Digital Workplace Basic and Advanced features. They will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service.

Major release:

BMC Helix Digital Workplace 21.x

Good for:

Users

Course Delivery:

Self Paced | 3 horas

Course Modules

  • Introduction to Digital Workplace
    • Get acquainted with the basic concepts of BMC Helix Digital Workplace
    • Learn how the capabilities and features of BMC Helix Digital Workplace can empower you to work more efficiently
  • Using the Digital Workplace User Console
    • Learn how to search for a request and browse for categories from the Catalog page
    • Learn more about the Active and Past events options on the My Activity page
    • Identify the various options available under the My Profile option
  • Using Location, My Stuff Page & Other Features in Digital Workplace Advanced
    • Describe the Location page and its various functionalities
    • Explain the My Stuff, My Items, Service Health, and Service options
    • Learn about promotional banners, language support, satisfaction surveys and custom satisfaction surveys
    • Learn about submitting a satisfaction survey and copying links from BMC Digital Workplace to include Knowledge Articles
  • Using the Shopping Cart & Collaborating on Service Requests in Digital Workplace Advanced
    • Learn how to request for multiple enhanced catalog items with your shopping cart
    • Identify the differences between Request Now and Add to Cart
    • Identify the differences between Order ID and Request ID and learn how to perform a search using them
    • Describe the various aspects of the cart checkout process and the order description field
    • Describe collaboration and understand the supported types of service requests
    • Learn about email and push notifications for collaborator groups
    • Describe the scenarios for enabling collaboration on
    • service requests
    • List collaborator rights and permissions
    • Explain how to enable collaboration on service requests
    • Manage collaboration settings
    • Learn how to auto-share service requests with a default group