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BMC Helix Digital Workplace 23.x: Fundamentals Configuring Service Catalog and Workflows - Part 3
BMC Helix Digital Workplace streamlines the way employees access information, enabling them to focus on strategic tasks by simplifying and accelerating the search for what they need. Its intelligent, omni-channel, and multi-lingual conversational interface ensures efficient self-service, precisely when it’s required most.
In this course, students will explore the Catalog console, where they’ll learn to design and manage service catalogs, build reusable questionnaires, configure connectors, manage user roles, create promotional banners, and set entitlements. Through a blend of classroom instruction and hands-on lab exercises, participants will gain practical skills in catalog and workflow configurations, equipping them with the expertise to fully leverage BMC Helix Digital Workplace.
Major release:
BMC Helix Digital Workplace 23.x
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 24 horas
Course Modules
Module 1: Using the Build Input Set Element
Module 2: Managing Approvals
Module 3: Generating a Q and A String
Module 4: Asset Groups and Service Actions
Module 5: Innovation Studio Connector
Module 6: Designing a Unified Workflow for ITSM Tickets
Module 7: Exploring the BMC Content Pack Services
Module 8: Creating Multiple Fulfillment Ticket Workflow
Module 9: Creating Tasks with Workflow
Module 10: Service Bundles
Course Modules
Module 1: Using the Build Input Set Element
Module 2: Managing Approvals
Module 3: Generating a Q and A String
Module 4: Asset Groups and Service Actions
Module 5: Innovation Studio Connector
Module 6: Designing a Unified Workflow for ITSM Tickets
Module 7: Exploring the BMC Content Pack Services
Module 8: Creating Multiple Fulfillment Ticket Workflow
Module 9: Creating Tasks with Workflow
Module 10: Service Bundles