BMC Helix Digital Workplace 23.x: Fundamentals Using (WBT)

BMC Helix Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Users can use and interact through any supported mobile device or desktop browser for self-service, raise trouble tickets, make appointments to meet, and contact IT. Its intelligent, omni-channel, multi-lingual conversational experience results in an effective consumption of self-service when it is most needed. BMC Helix Digital Workplace displays meeting schedules, required services, outstanding requests, and ongoing discussion about the people, places, and resources that they choose to follow. The social media like interface helps users find location maps, reserve meeting rooms, install software, upgrade equipment, book appointments and find answers through BMC HelixGPT.

This course gives users an overview of the BMC Helix Digital Workplace Basic and Advanced features. Users will learn how to raise a service request for themselves and a request on behalf of someone else, view notifications, approve/reject a request through the unified service catalog. In addition, they will learn how to update the user profile, manage posts and connections, book an appointment, and view the health status of a service and find answers through BMC HelixGPT.

Note: The BMC Helix Digital Workplace catalog features are covered in the following courses:

    » BMC Helix Digital Workplace Catalog 22.x: Fundamentals Concepts (WBT)