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BMC

BMC Helix Digital Workplace Basic 20.x: Fundamentals Administering

BMC Helix Digital Workplace offers two applications, Digital Workplace and Digital Workplace Catalog. BMC Digital Workplace is a self-service application for business users to connect with IT and HR anywhere, anytime, on any device. Employees can use any supported mobile device or desktop browser for self-service, to enter trouble tickets, and to contact IT. With BMC Digital Workplace Advanced, employees can monitor the status of services and schedule appointments to meet with IT.

This instructor-led course provides students with the information and hands-on lab exercises they need to begin configuring and administering BMC Digital Workplace for the Basic license.

Note: The BMC Digital Workplace concepts applicable for the Advanced product license are covered in the following courses:

  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Administering
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 1
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 2
  • BMC Helix Digital Workplace Advanced 20.x: Fundamentals Catalog Administering - Part 3

 

Good for:

Administrators

Course Delivery:

Instructor Led | 24 horas

Course Modules

  • Setting Service Requests and Surveys
    • Introduction to starter kit
    • Set up service requests through BMC Service Request Management
    • Configure on-behalf of rules for self-service requests
    • Specify the search logic for BMC ITSM records
    • Use custom icons
    • Map satisfaction surveys to service requests
  • BMC Digital Workplace Approvals
    • Configure approvals for BMC Digital Workplace
    • Enable Change Request Approval Details in Smart IT
    • Delegate business request to alternate approvers
    • Enable Reassign, Confirmation Check, and Comments for Business Approvals