BMC HelixGPT 25.x: Fundamentals Using Employee Navigator (WBT)

An LLM-based AI Agent is designed to process natural language inputs and provide intelligent, context-aware responses. The AI Agent analyzes the query's intent, determines what actions it needs to take to respond, and provides a tailored response or takes appropriate action. Autonomous AI Agents work and act with minimal human intervention. Multiple AI Agents are powered by BMC HelixGPT in the AI Service Management and AI Operations Management space. One such agent is Employee Navigator. End users can find AI-generated answers to their queries in a conversational language from the Employee Navigator side panel in the enduser console. BMC HelixGPT powers the Employee Navigator and can be accessed on all devices, such as desktops, tablets, and mobiles.

This course combines descriptions of various concepts with multiple demonstrations to guide students through the use cases of Employee Navigator.