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BMC Helix ITSM 20.x: Fundamentals Administering - Part 2 (ASP)
BMC Helix ITSM is a powerful, industry leading service management platform and fueling your IT transformation with intelligent, people-centric user experiences that helps you work smarter. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future.
This course provides the application administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Helix ITSM applications. Learners will analyze, determine, and perform the necessary steps to administer BMC Helix ITSM applications to support the corresponding business processes.
Note: This course does NOT include instruction on configuring or using Smart IT.
Major release:
BMC Helix ITSM 20.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 40 horas
Course Modules
ITSM Administration Overview
Foundation Data
Data Management
Notifications
Service Desk Configuration
Change and Release Management Configuration
Shared Services
Asset Management Configuration
ITSM - Archiving
BMC Service Level Management
Course Modules
ITSM Administration Overview
Foundation Data
Data Management
Notifications
Service Desk Configuration
Change and Release Management Configuration
Shared Services
Asset Management Configuration
ITSM - Archiving
BMC Service Level Management