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BMC Helix ITSM 23.x: Fundamentals Using (WBT)
BMC Helix ITSM sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course will give users an overview of the BMC Helix ITSM main features before they begin to use them in real-time.
At the end of the course, the learners will be equipped with the knowledge to easily work with tickets, knowledge articles, assets, and the main features of BMC Helix ITSM.
Major release:
BMC Helix ITSM 23.x
Good for:
Change Agents, Users
Course Delivery:
Web Based Training (WBT) | 3 horas
Course Modules
Introduction to BMC Helix ITSM
Service Desk with BMC Helix ITSM
Change Management and Release Management with BMC Helix ITSM
Knowledge Management with BMC Helix ITSM
Asset Management with BMC Helix ITSM
Course Modules
Introduction to BMC Helix ITSM
Service Desk with BMC Helix ITSM
Change Management and Release Management with BMC Helix ITSM
Knowledge Management with BMC Helix ITSM
Asset Management with BMC Helix ITSM