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BMC Helix ITSM Insights 21.x: Fundamentals Using (WBT)
BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights enables transition from traditional ITSM to intelligent, agile, and highly automated Service Management.
This course gives ITSM and Smart IT users the knowledge to work with ITSM Insights cases, such as proactive problem management and real-time incident correlation.
Major release:
BMC Helix ITSM 21.x
Good for:
Administrators, Users
Course Delivery:
Web Based Training (WBT) | 1 horas
Course Modules
Introduction to BMC Helix ITSM Insights Application and Roles
Configuring Proactive Problem Management
Configuring Real-Time Incident Correlation
Course Modules
Introduction to BMC Helix ITSM Insights Application and Roles
Configuring Proactive Problem Management
Configuring Real-Time Incident Correlation