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BMC Helix ITSM – Smart IT 20.x: Fundamentals Administering

Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This course provides students with the information and hands-on lab exercises for configuring and administering Smart IT.

IMPORTANT: The BMC Certified Associate: Helix ITSM - Smart IT 20.x Online Exam examination is included in this course. Taking the exam and pursuing certification is optional. You will have one attempt to pass the exam. Retakes according to the BMC Certification Policy are available for an additional fee. Those who pass will receive the title of BMC Certified Associate: Helix ITSM - Smart IT 20.x.

Contact an Educational Advisor Pricing & Registration Course Abstract

Major release:

BMC Helix ITSM 20.x

Recommended Prerequisites:

BMC Helix ITSM – Smart IT 20.x: Fundamentals Using (WBT)

Good for:

Administrators

Course Delivery:

Instructor-Led Training (ILT) | 16 horas

Course Modules

Related Learning Paths

BMC Helix ITSM Suite Training