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BMC Helix ITSM - Smart IT 22.x: Fundamentals Using (WBT)
BMC Helix ITSM: Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile Service Desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course will give Smart IT Users an overview of the Smart IT main features before they begin to use them in real-time. At the end of the course, the learners will be equipped with the knowledge to easily work with tickets, knowledge articles, assets, and understand the main features of Smart IT.
Major release:
BMC Helix ITSM 22.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 4 horas
Course Modules
Introduction to Smart IT
Common Functionalities in Smart IT
Introduction to the Service Desk
Change Management with Smart IT
Release Management with Smart IT
Knowledge Management with Smart IT
Asset Management with Smart IT
Course Modules
Introduction to Smart IT
Common Functionalities in Smart IT
Introduction to the Service Desk
Change Management with Smart IT
Release Management with Smart IT
Knowledge Management with Smart IT
Asset Management with Smart IT