BMC Helix ITSM - Smart Reporting 19.x: Fundamentals Administering (ASP)
This two-day course focuses on the responsibilities of administrators. The course introduces the learners to the key features and functionality of the BMC Helix ITSM - Smart Reporting application. Also, the learners will gain hands-on experience in the various administrative tasks related to the application.
This course is applicable primarily to the administrators who are responsible for onboarding, offboarding and configuring BMC Helix ITSM - Smart Reporting. The learners will be guided on how to manage content, work with views, optimize product performance, troubleshoot, and other administering tasks.
Note: It is suggested that learners have a basic understanding of their:
» Data sources (typically the application that you work with) and its corresponding structure
» Reporting needs and ability to translate that into relevant input to create reports
Major release:
BMC Helix ITSM 19.x
Recommended Prerequisites:
Good for:
Administrators
Course Delivery:
Assisted Self Paced (ASP) | 16 horas
Course Modules
-
Introduction to BMC Remedy Smart Reporting
- BMC Remedy Smart Reporting Overview
- Accessing Reports
- Collaborating with BMC Remedy Smart Reporting
-
BMC Remedy Smart Reporting Onboarding
- Deployment and Onboarding Overview
- Configuring Secured Login (SSL)
- Onboarding Users
- Importing Content
- Configuring Mid Tier and Verifying Onboarding
-
Creating Content
- Define views and its components
- Various field types
- Steps involved in view design methodology
- Steps to create and edit a view
- Steps to create a custom report
- Steps to create a dashboard tab
-
Configuring BMC Remedy Smart Reporting
- Steps to complete the configuration after onboarding of BMC Remedy Smart Reporting
- Access Filters for reports
- Steps to set row-level security variables
- Steps to update cross-launch settings
-
BMC Remedy Smart Reporting Administration Console
- Administration Console features and functionality including:
- Main Panel items
- Configuration and Administration options
- Additional functionality available to a Super Admin
- Updating view references to a custom view
- Steps to create a view for an archive form
- Geo Packs overview
- Importing Storyboard themes
- Administration Console features and functionality including:
-
Additional Administrative Tasks
- Configuration of BMC Remedy Smart Reporting log settings
- Updating the Data Source connection password
- Changing the frequency of the user sync job
- Changing the BMC Remedy Smart Reporting Super Admin password
- Setting up Audit Reports
- Optimizing BMC Remedy Smart Reporting performance
- Troubleshooting steps for most commonly observed Smart Reporting issues