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BMC

BMC Helix Remedyforce 21.x: Fundamentals of Service Request Management for Administrators (WBT)

BMC Helix Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime.

This course introduces Administrators to the various aspects of Service Request Management. Participants will learn how to configure a Self-Service portal. They will also learn how to manage Service Request Definitions and configure Service Requests, Request Detail Templates, and Approval Processes.

Major release:

BMC Helix Remedyforce 21.x

Good for:

Administrators

Course Delivery:

Self Paced | 2 horas

Course Modules

  • Configuring the Self-Service Portal
    • Learn about the Self-Service portal and its benefits
    • Create a domain and a site for the SelfService portal
    • Configure the Self-Service portal and use Remedyforce Chat
    • Provide direct links to Self Service components and display the Salesforce knowledge articles