BMC HelixGPT 25.x: Fundamentals Administering for Service Management

BMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management. It helps in quicker problem resolution, better collaboration, and increased productivity.

Use BMC HelixGPT to analyze data quickly, generate content, optimize processes, and interact through conversational Q&A for incident and problem management. The AI-powered ServiceOps provides real-time recommendations based on historical and current data to support better decision-making.

AI agents in BMC HelixGPT are designed to operate with minimal human input. Powered by large language and action models, these agents can understand natural language, take appropriate actions, and learn from every interaction to deliver even better results over time. The AI agents in BMC HelixGPT work with BMC Helix Service Management and BMC Helix AIOps to multiple service management and operations management capabilities. In this course, we focus on the Employee Navigator, Service Collaborator, and Insight Finder Agents.

This course combines various use cases of BMC HelixGPT embedded across multiple BMC Helix applications. With numerous examples and demonstrations, students will be guided through the basic concepts of administering BMC HelixGPT for Service Management applications.