BMC HelixGPT 25.x: Fundamentals Administering for Service Management

BMC HelixGPT is a Generative Artificial Intelligence (AI) capability within BMC Helix Service Management and BMC Helix IT Operations Management, helping in quicker problem resolution, better collaboration, and increased productivity.

Use BMC HelixGPT to analyze data quickly, generate content, optimize processes, and interact through conversational Q&A for incident and problem management. The AI-powered ServiceOps provides real-time recommendations based on historical and current data to support better decision-making.

BMC HelixGPT generates insights for incident analysis in a simplified, natural language, which helps agents find the root cause of the problem. It helps analyze and respond to employee queries and offers helpful interactions, enhancing the overall user experience.

This course combines various use cases of BMC HelixGPT embedded across multiple BMC Helix applications. With numerous examples and demonstrations, students will be guided through the basic concepts of administering BMC HelixGPT for Service Management applications.