BMC Remedyforce: Fundamentals of Service Request Management (WBT)
BMC Remedyforce is a cloud-enabled service desk with an easy-to-use interface that suits the service needs of many departments.
This course explains the concepts and procedures of Service Request Management. These concepts and procedures will help staff users and change managers to create Service Requests in BMC Remedyforce by using Request Definitions.
BMC Helix Remedyforce Any
Web Based Training (WBT) | .5 horas
Module 1: Using Service Request Management
- Managing Service Requests