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BMC Service Ops Fundamentals Overview (WBT)

Explore the transformative approach of Service Operations, or ServiceOps, which unites service and operations management for seamless integration. This module delves into how the BMC Helix platform leverages generative AI to enhance productivity, provide actionable insights, and drive automation in IT environments.

Gain a foundational understanding of ServiceOps, including its relevance in modern IT operations. Learn to define IT Operations Management (ITOM) and its core functions, and uncover the essentials of IT Service Management (ITSM) to understand its pivotal role in delivering high-quality IT services.

This course equips you with the knowledge to embrace the future of IT operations and service management through advanced tools, data, and processes.

Major release:

BMC Helix ITSM

Good for:

Users

Course Delivery:

Web Based Training (WBT) | 1 horas