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BMC Helix ITSM - Smart IT 20.x: Fundamentals Using Knowledge Management (WBT)
Helix ITSM - Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile experience to enable a more knowledgeable and collaborative workforce organized around IT roles.
This course gives Smart IT Knowledge Management users an understanding of how to create, review, and use knowledge articles in Smart IT.
Major release:
BMC Helix ITSM 20.x
Good for:
Users
Course Delivery:
Web Based Training (WBT) | 1 horas
Course Modules
Working with Knowledge Articles
Using Knowledge Articles with Tickets
Knowledge-Centered Support (KCS) Framework
Course Modules
Working with Knowledge Articles
Using Knowledge Articles with Tickets
Knowledge-Centered Support (KCS) Framework