ITIL®: Awareness (WBT)
This three-hour course introduces the fourth version of the IT Infrastructure Library® (ITIL®) and its proven processes for successfully managing IT infrastructures. Participants gain awareness of ITIL methodologies, concepts, and terminology and become conversant in the business value of ITIL.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Web Based Training (WBT) | 3.00 horas