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ITIL® Foundation (WBT)

This 16.50-hour course introduces learners to the Lifecycle of managing IT Services to deliver to business expectations. It offers concrete foundation knowledge of the core disciplines of ITIL. Exclusive course features include the scenario-based training approach, a Quick Reference Card, and a First Aid Kit.

The simulation in the course allows participants to attend a Virtual Training Conference at the majestic Royal Chao Phraya Hotel in Bangkok. In this virtual atmosphere, learners attend different conferences hosted by two ITIL Experts. These experts explain the foundations of ITIL. As part of the learner’s “stay” at the hotel, they will have the opportunity to assist the hotel management team with different projects and scenarios that test learner ITIL knowledge.

This course was created with the requirements of today’s learners in mind. The experience is engaging and offers hands-on practice. The scenarios provide both theoretical and practical knowledge, facilitating an effective method for reinforcement and self-assessment.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

Major release:


Good for:

IT Executives, IT Implementers, IT Managers

Course Delivery:

Web Based Training (WBT) | 16.50 horas