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BMC Remedyforce is everything you need in an IT help desk, without the hassle of hardware.
This course combines classroom instruction with laboratory exercises to provide the knowledge and critical skills necessary to administer BMC Remedyforce, with major focus placed on Administration, Incidents, Knowledge Management, Tasks, Broadcasts, Change Management, Problem Management, Service Request Management, Self Service, CMDB, Service Level Management, and Reporting and Dashboards.
Major release:
BMC Helix Remedyforce
Good for:
Administrators
Course Delivery:
Instructor-Led Training (ILT) | 24 horas
Course Modules
Module 1: Introduction
Module 2: Configure Application
Module 3: Templates
Module 4: Assignment
Module 5: Business Hours
Module 6: Service Agreements
Module 7: Manage Users
Module 8: Remedyforce Console
Module 9: CMDB
Module 10: Self Service
Module 11: Workflow and Customization
Module 12: Dashboards and Reports
Course Modules
Module 1: Introduction
Module 2: Configure Application
Module 3: Templates
Module 4: Assignment
Module 5: Business Hours
Module 6: Service Agreements
Module 7: Manage Users
Module 8: Remedyforce Console
Module 9: CMDB
Module 10: Self Service
Module 11: Workflow and Customization
Module 12: Dashboards and Reports