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Contact usThis Service provides knowledge transfer of AIOps and machine learning capabilities of BMC Helix Operations Management (BHOM). It includes help with configuring univariate and multi-variate policies that leverage AIOps functionality to monitor the health of systems and applications.
BMC Helix will perform the following in one environment:
Customer will be responsible for:
BMC Helix will provide this service with one of the approaches below:
Delivery Options | Success Credits Required |
---|---|
Standard Delivery* | 3 |
Country-Specific Staffing* | 4 |
Deliverables: The parties understand and agree that BMC Helix will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).
Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.
Country-Specific Staffing: Upon Customer’s request and BMC Helix resource availability, BMC Helix will deviate from BMC Helix Standard Delivery model. BMC Helix will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC Helix resource comes from will be mutually agreed to by BMC Helix and Customer.
Standard Delivery: A mix of BMC Helix consultants and project managers sourced from various BMC Helix locations.