BMC Helix Accelerator: AIOps Anomaly Detection

What you get:

BMC Helix will perform the following in one environment:

• Conduct a workshop to transfer knowledge of BMC Helix AIOps and machine learning capabilities
• Assist with configuring up to five policies, which can include monitoring, alarm, and variate policies

Customer will be responsible for:

• Actively participating in knowledge transfer workshop
• Configuring policies

BMC Helix will provide this service with one of the approaches below:

Deliverables: The parties understand and agree that BMC Helix will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).

Completion Criteria: BMC Helix will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

• BHOM must already be onboarded and configured for user access
• BHOM must already be collecting monitoring metrics

Additional information:

• Estimated Duration: 2 Days
• In-scope Product: BMC Helix Monitor
• Service Type: Advisory & Planning
• Availability: Active
• Success Service Code: MONI_ANOM_002, MONI_ANOM_002_ONSHORE
• Date Last Updated: 04/28/2025