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Accelerator: AIOps Anomaly Detection


This Service provides knowledge transfer of AIOps and machine learning capabilities of BMC Helix Operations Management (BHOM). It includes help with configuring univariate and multi-variate policies that leverage AIOps functionality to monitor the health of systems and applications.

What you get:

BMC will perform the following in one environment:

  • Conduct a workshop to transfer knowledge of BMC Helix AIOps and machine learning capabilities
  • Assist with configuring up to five policies, which can include monitoring, alarm, and variate policies

Customer will be responsible for:

  • Actively participating in knowledge transfer workshop
  • Configuring policies

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: The parties understand and agree that BMC will not be responsible for any specified or implied deliverables resulting from these Consulting Services. A report or email may however be communicated to Customer to present the status of the Services (“Status Report”).

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager.  From delivery start date, the service must be consumed and completed within 30 days.  Consultant days must be booked in no less than 8-hour increments/full days.


  • BHOM must already be onboarded and configured for user access
  • BHOM must already be collecting monitoring metrics

Additional information:

  • Estimated Duration: 2 Days
  • In-scope Product: BMC Helix Monitor
  • Service Type: Advisory & Planning
  • Availability: Active
  • Success Service Code: MONI_ANOM_002, MONI_ANOM_002_ONSHORE
  • Date Last Updated: 06/17/2024

Getting started is easy

Service Highlights..