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BMC Helix Access to an Applications Managed Service Specialist

7 CREDITS

For BMC Helix Comprehensive Success Plan subscribers, this Service provides access to a BMC Helix Application Managed Service (AMS) delivery specialist for one month for activities beyond administration and management, such as configuration of reports and request models.

What you get:

BMC will perform the following:

In addition to your Comprehensive Success Plan, the AMS team will provide one additional delivery specialist for a period of one month, under Customer’s direction, to perform activities like:

  • Assist with bulk data migrations
  • Build third-party integrations
  • Configure requestable services
  • Configure repeatable services
  • Configure dashboards or reports
  • Testing and Support for Upgrade Activities

Pre-requisites:

  • Customer must be a subscriber to the Comprehensive Success Plan.

Additional information:

  • Estimated Duration: 1 month
  • In-scope Products: BMC Helix Business Workflows, BMC Helix Chatbot, BMC Helix Digital Workplace, BMC Helix Discovery, BMC Helix ITSM, BMC Helix MCSM
  • Service Type: Technical Assistance & Operations
  • Availability: Active
  • Success Service Code: APPM_DELI_001
  • Date Last Updated: 03/20/2025

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