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BMC Helix Dashboards and Reporting Service

3+ CREDITS

This Service will evaluate and assess the Customer’s dashboard and reporting needs by conducting a workshop with the Customer. The workshop will gather the Customer’s requirements based on personas/roles, BMC products, functionalities, processes, business challenges and other business needs. In turn, BMC will provide applicable recommendations and perform configuration activities to the necessary dashboards and reports for the associated Customer stakeholders.

What you get:

BMC will perform the following in one environment based on the selected option(s) within the table(s) below:

  • Conduct a workshop to review out-of-the-box capabilities of BMC Helix Dashboards.
    • (Demo of our internal library, discuss our internal library, view real-world dashboards – 360 views, provide a report of recommendations on the levers to select in the catalog to support customers' requirements.) 
Delivery Type Credits Required Service Code Duration
Standard Delivery* N/A N/A 5 days
Country-Specific Staffing* 9 DASH_ADVI_001_ONSHORE

 

  • Import dashboards from field practices /real world use cases.
  • Configure out-of-the-box roles and permissions for up to five users (if needed).
Delivery Type Credits Required Service Code Duration
Standard Delivery* 3 DASH_STAN_001_OFFSHORE 4 days
Country-Specific Staffing* 6 DASH_STAN_001_ONSHORE

 

  • Customers will have the option to:
    • Import an existing BMC Dashboard - OR - BMC create a new dashboard for Customer based on the following criteria:
      • Contains no join queries, one panel and one linked dashboard. (No variables).
  • Configure out-of-the-box roles and permissions for up to five users (if needed).
Delivery Type Credits Required Service Code Duration
Standard Delivery* 4 DASH_SMPL_001_OFFSHORE 5 days
Country-Specific Staffing* 8 DASH_SMPL_001_ONSHORE

 

  • Customers will have the option to:
    • Import an existing BMC Dashboard - OR - BMC create a new dashboard for Customer based on the following criteria:
      • Contains up to two join queries, up to two panels, and up to two linked dashboards.
  • Configure out-of-the-box roles and permissions for up to five users (if needed).
Delivery Type Credits Required Service Code Duration
Standard Delivery* 5 DASH_MODR_001_OFFSHORE 7 days
Country-Specific Staffing* 10 DASH_MODR_001_ONSHORE

 

  • Customers will have the option to:
    • Import an existing BMC Dashboard - OR - BMC create a new dashboard for Customer based on the following criteria:
      • Contains up to five join queries, up to five panels, up to three cascading filters, and up to five linked dashboards.
  • Configure out-of-the-box roles and permissions for up to five users (if needed).
  • Conduct knowledge transfer session for the dashboard(s).
Delivery Type Credits Required Service Code Duration
Standard Delivery* 6 DASH_ENHN_001_OFFSHORE 9 days
Country-Specific Staffing* 13 DASH_ENHN_001_ONSHORE

 

Customer will be responsible for:

  • Providing Dashboard and reporting requirements
  • Conducting functional testing

BMC will provide this Service with one or many of the approaches below:

Options Advisory Standard Simple Moderate Enhanced
Standard Delivery Credits Required N/A 3 4 5 6
Country-Specific Staffing 9 6 8 10 13
Estimated Duration 5 days 4 days 5 days 7 days 9 days

 

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Advisory:
    • Report to include:
      • Dashboard requirements
      • Recommended Dashboard option(s) to redeem
        • Standard Dashboard, Simple Dashboard, Moderate Dashboard, Enhanced Dashboard.
  • Standard, Simple, Moderate, Enhanced:
    • Construction Document

Completion Criteria: BMC will have completed the Service when the in-scope Service have been completed and the Deliverables have been reviewed in accordance with the Terms of Use and delivered to the customer Project Manager. From delivery start date, the service must be consumed and completed within 30 days. Consultant days must be booked in no less than 8-hour increments/full days.

Pre-requisites:

  • Customer must have a valid subscription to BMC Helix ITSM

Additional information:

  • Estimated Duration: 1 – 2 weeks
  • In-scope Products: BMC Helix Automation Console, BMC Helix Business Workflows, BMC Helix Cloud Security, BMC Helix CMDB, BMC Helix Continuous Optimization, BMC Helix Digital Workplace, BMC Helix Innovation Suite, BMC Helix Intelligent Automation, BMC Helix ITSM, Live Chat, BMC Helix Log Analytics, BMC Helix Operations Management, BMC Helix Portal, BMC Helix Virtual Agent
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
    • DASH_ADVI_001_OFFSHORE
    • DASH_ADVI_001_ONSHORE
    • DASH_STAN_001_OFFSHORE
    • DASH_STAN_001_ONSHORE
    • DASH_SMPL_001_OFFSHORE
    • DASH_SMPL_001_ONSHORE
    • DASH_MODR_001_OFFSHORE
    • DASH_MODR_001_ONSHORE
    • DASH_ENHN_001_OFFSHORE
    • DASH_ENHN_001_ONSHORE
  • Date Last Updated: 09/01/2024
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