icon_CloudMgmt icon_DollarSign icon_Globe icon_ITAuto icon_ITOps icon_ITSMgmt icon_Mainframe icon_MyIT icon_Ribbon icon_Star icon_User icon_Users icon_VideoPlay icon_Workload icon_caution icon_close s-chevronLeft s-chevronRight s-chevronThinRight s-chevronThinRight s-chevronThinLeft s-chevronThinLeft s-trophy s-chevronDown

BMC Helix Discovery Starter Service


This Consulting Service configures BMC Helix Discovery to discover up to 200 endpoints like Operating System Instances (OSI)*, network or storage devices and configure discovery of one supported cloud provider. This service also configures and synchronizes discovered data with the BMC Helix Configuration Management Database (CMDB) or ServiceNow CMDB.

What you get:

BMC will perform the following:

  • Run a workshop to provide Customer with an overview of BMC Helix Discovery
  • Provide Solution Design Document
  • Prepare Construction Document
  • Configure initial user setup in BMC Helix Discovery
  • Install up to three BMC Discovery Outposts* in Customer environment
  • Register BMC Discovery Outposts with BMC Helix Discovery
  • Configure credentials in BMC Discovery Outposts
  • Perform scan of up to 200 endpoints which may include OSIs (Unix, Windows, vCenter/ESXi), network or storage devices.
  • Configure credentials and perform scan of one of the following cloud providers:
    • Amazon Web Services
    • Microsoft Azure
    • Google Cloud Platform
    • OpenStack
    • IBM Cloud
  • Configure BMC Helix Discovery in two environments: Development and Production
  • Configure CMDB synchronization with BMC Helix CMDB or ServiceNow CMDB in BMC Helix Discovery

Customer will be responsible for:

  • Providing Windows servers for BMC Discovery Outposts installation
  • Ensuring HTTPS port 443 is open from BMC Discovery Outposts to BMC Helix Discovery
  • Ensuring required ports are open from BMC Discovery Outposts to the target devices to be scanned
  • Ensuring discovery credentials have required permissions to perform the scan
  • Conduct functional testing and validate discovered data
  • Perform the necessary configuration at Helix CMDB or ServiceNow CMDB side to enable the Discovery data sync

BMC will provide this service with one of the approaches below:

Delivery Options Success Credits Required
Standard Delivery* 
Country-Specific Staffing* 


Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

  • Solution Design Document
  • Construction Document
  • Test Plan Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.


  • Customer must have BMC Helix CMDB or ServiceNow CMDB for the CMDB synchronization

Additional information:

  • Estimated Duration: 3 weeks
  • In-scope Product: BMC Helix Discovery
  • Service Type: Deployment
  • Availability: Active
  • Success Service Code:
  • Date Last Updated: 12/19/2023

Getting started is easy

Service Highlights..