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Contact usThis Service integrates BMC Helix Knowledge Management by Comaround with BMC Helix solutions. Leveraging this Service will enable Customers to use BMC Helix Knowledge Management by Comaround as a source of knowledge articles for end users and/or manage knowledge articles in a Knowledge-Centered Service (KCS)-verified tool.
BMC will perform the following:
Deliverables:
Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria:
BMC will complete these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
BMC will perform the following:
Deliverables:
Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
Completion Criteria:
BMC will complete these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Delivery Options | Success Credits Required |
---|---|
DWP/Chatbot Integration Standard Delivery* | 15 |
DWP/Chatbot Integration Country Specific Delivery* | 28 |
SmartIT/BWF & DWP/Chatbot Standard Delivery | 34 |
SmartIT/BWF & DWP/Chatbot Country Specific Delivery | 51 |
Improve product skill and expertise with:
Self-service:
Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one:
Foundation Data
Foundation data is data required for the application to function properly and is defined as:
Knowledge Articles - A unit of structured information in the Knowledge Base that can contain text, pictures, or multimedia.
Country-Specific Staffing: Upon Customer’s request and BMC resource availability, BMC will deviate from BMC’s Standard Delivery model. BMC will work with Customer to understand and address their country-specific staffing requirements. The staffing choice from which country a BMC resource comes will be mutually agreed to by BMC and the Customer.
Standard Delivery: A mix of BMC consultants and project managers sourced from various BMC locations.