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This Service configures a base operating system (OS) monitoring solution and provides knowledge transfer to Customer for expanding monitoring to databases, cloud and applications within Customer’s infrastructure and business services.
What you get:
BMC will perform the following in one environment:
- Conduct a workshop of up to two days for gathering monitoring requirements
- Install up to 25 BMC Patrol Agents on servers
- Configure:
- Up to five local users, two groups and two roles
- Up to 10 deployable monitoring packages on BMC Helix Operations Management
- Up to 10 monitoring policies for OS, log files, and processes
- Up to 10 alarm policies for threshold management and alert generation
- Up to five out-of-the-box BMC Helix Dashboards
- Prepare Construction Document
Customer will be responsible for:
- Conducting functional testing
- Providing access and privileges:
- On servers for BMC Patrol Agent deployment
- Required for OS monitoring
Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:
- Prepare Construction Document
Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.
Pre-requisites:
- Firewall ports are required from monitoring environment
- Customer to provide a privileged service account for monitoring IT infrastructure
- Minimum version for BMC Patrol Agent is 20.08
Additional information:
- Estimated Duration: 5 weeks
- In-scope Product: BMC Helix Operations Management
- Service Type: Deployment
- Availability: Inactive
- Success Service Code: MONI_STRT_002
- Date Last Updated: 12/27/2023
Related Resources:
Improve product skill and expertise with:
- BMC Helix Operations Management 22.x: Fundamentals Operating
- BMC Helix Operations Management with AIOps Training
- BMC Helix Operations Management Essential Subscription
- BMC Helix IT Operations Management: Education Enterprise Solution Subscription
- BMC Helix Operations Management: Educations Enterprise Product Subscription
Self-service:
- BMC Helix Operations Management with AIOps Documentation
- Collecting data with BMC Helix Operations Management Documentation
- TrueSight and Helix Operations Management on BMC Community
- IT Operations Management Blog
Additional BMC Services:
As part of your ongoing adoption and extension of BMC capabilities and solutions, the following services complement this one: