BMC Helix Monitoring Starter Service

What you get:

BMC will perform the following in one environment:

• Conduct a workshop of up to two days for gathering monitoring requirements
• Configure up to five local users, two groups, and two roles
• Install up to 25 BMC Patrol Agents on servers
• Configure up to 10 deployable monitoring packages on BMC Helix Operations Management
• Configure up to 10 monitoring policies for OS, log files, and processes
• Configure up to 10 alarm policies for threshold management and alert generation
• Configure up to five out-of-the-box BMC Helix dashboards
• Prepare Construction Document

Customer will be responsible for:

• Conducting functional testing
• Providing access and privileges on servers for BMC Patrol Agent deployment
• Providing access and privileges required for OS monitoring

Deliverables: Using BMC’s standard methodology and templates, the following Deliverables are in scope for this project and will be delivered:

• Construction Document

Completion Criteria: BMC will have completed these Consulting Services when the in-scope Consulting Services have been completed and the Deliverables have been delivered to the Customer Project Manager.

Pre-requisites:

• Firewall ports are required from monitoring environment
• Customer to provide a privileged service account for monitoring IT infrastructure
• Minimum version for BMC Patrol Agent is 20.08

Additional information:

• Estimated Duration: 4 weeks
• In-scope Product: BMC Helix Monitor
• Service Type: Deployment
• Availability: Active
• Success Service Code: MONI_STRT_001
• Date Last Updated: 07/12/2021